Help to Claim support – Universal Credit

Following a recent grant competition, DWP are pleased to advise that Citizens Advice and Citizens Advice Scotland will continue to deliver “Help to Claim” support independently across England, Scotland, and Wales for two years from April 2024.

This means that free confidential and impartial support will continue to be available to help people make a new Universal Credit claim, including those invited to move from legacy benefits to Universal Credit, and manage their claim, up to receiving their first correct payment. That additional support beyond the initial claim gateway is vital for clients who need help with rent verification, get a bank account, access Visiting Officer support and other more complex issues.

The support will continue to be provided through telephony and digital channels. For those individuals who are unable to access support via these channels, they will be able to go to their local jobcentre, where jobcentre staff will identify the right support to meet their needs. This support is already in place and available to those individuals who choose to seek advice from the Department directly in making a claim to Universal Credit.

Further information on Help to Claim and when to signpost or refer can be found on the Interneton: Contact us about applying for Universal Credit - Citizens Advice & New 'Help to Claim' service provides extra Universal Credit support - GOV.UK (www.gov.uk)

This is an excellent support offer and It would be very ideal if W&F can highlight the service via council support staff such as customer service teams, SEND teams, social workers etc. Always good to be able to sign post clients to comprehensive support when additional need is understood.